Call & Contact Centres | Comms Business
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A Personal Touch

Would you provide a customer reference for a product where the supplier was giving less than acceptable service? I thought not so here are five tips o

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BigData

1st Credit Ensures PCI Compliance with GCI Live Agent

Communications services provider GCI has completed the roll-out of their Live Agent with debt purchase and collection company, 1st Credit Limited, to

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Avaya Expands Salesforce Alliance

Avaya has an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact centre products of the two co

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Top Five UC Trends for 2017

Steve Harris, Managing Director at SIPHON; and EVP Unified Communications for Nuvias Group has identified and shared with us his Top 5 UC Trends for 2

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Top Five UC Trends for 2017

Steve Harris, Managing Director SIPHON and EVP Unified Communications for Nuvias Group has identified and shared his Top 5 UC Trends for 2017 Cloud

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Bluecrest Adopts 8×8’s Contact Centre Solution

In a direct deal Bluecrest Health Screening has adopted 8x8’s Virtual Contact Centre and Quality Management solutions to give the company’s customer s

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Datametrix Selects Enghouse Interactive

Enghouse Interactive has announced that systems integrator and network solutions provider, Datametrix, a wholly-owned subsidiary of Telenor Group, has

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NewVoiceMedia Appoints Artur Michalczyk As CTO

NewVoiceMedia has strengthened its executive team with the appointment of Artur Michalczyk as Chief Technology Officer. Reporting to NewVoiceMedia

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Hibernia Provides RTMP Streaming Solution For VCC

Hibernia Networks and Haivision are jointly providing a live RTMP streaming solution for The Video Call Center [VCC]. The VCC is a technology and

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Enghouse Expands Contact Centre Offering Into UK

Enghouse Interactive today announced that it has signed a strategic partnership agreement with Exertis. Under the terms of the agreement, Exertis w

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Callmedia Announces New Expert Contact Product

Callmedia, a Maintel company, has launched a new version of its flagship Callmedia Expert Contact product which is compatible with Microsoft Skype for

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Call and Contact Centre Choices Expand for the Mid-Market

Call and Contact centres have changed. No longer the ‘Dark Satanic Mills’ of the 21st Century they are today staffed by more highly trained and valued

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Magnetic Attraction

Comms Business Magazine caught up with channel veteran Enda Kenneally once she had got her feet under the table at Magnetic North where she took up th

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Direct Response Completes Triple Acquisition

Direct Response Contact Centres Ltd has acquired three companies as part of the group’s growth strategy. The acquisitions include Ipswich based Ans

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Pindrop Tackles Fraud with Genesys

Pindrop has announced a reseller agreement with Genesys. As part of the agreement, Genesys global sales teams are able to offer Pindrop’s Fraud Det

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Enghouse Signs Koris to Partner Programme

Enghouse Interactive has signed up Koris, a UK-based managed services provider, as a new member of its EMEA partner programme. Under the terms of the

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New Portal from Enghouse

Enghouse Interactive today announced the immediate availability of the CCSP Provisioning Portal, a new self-service administration tool for provisioni

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Sabio' CEO, Andy Roberts

Sabio Secures Investment

Customer contact technology specialist Sabio has announced that it will be accelerating its growth strategy having secured a significant multi-million

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Companies Lose Out As Customers Can’t Get Through First Time

Companies losing out on vital new business as one in three of those struggling to get through are new customers. When they last called a company, j

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Outsourcery Shares Suspended as Asset Buyer Sought

Troubled cloud applications reseller Outsourcery had its shares suspended on AIM last week as the company announced it was unable to complete its fina

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