Call & Contact Centres | Comms Business
call-center-1015274

Call Services

The Call Services market remains integral to the Channel in 2017 as key players start to gain traction with their cloud services. The complexities in

Read
robin-hayman-2015

Splicecom Partners with Macfarlane for Omni-Channel Contact Centre

Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Custo

Read
Top Story
acquisition

Sabio Acquires Contact Centre Specialist DatapointEurope

Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope. Sabio’s acquisition of Datapoint

Read
Alex Tupman 08

Tupman’s Connect Acquires PC-1

Connect Managed Services (Connect) has announced the acquisition of PC-1 for an undisclosed sum. PC-1 is a specialist contact centre solutions provid

Read
Automated Speech Transcription

Liquid Voice Launch Latest Auto Speech Transcription

Liquid Voice, a provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speec

Read
call centre agent 2

A Personal Touch

Would you provide a customer reference for a product where the supplier was giving less than acceptable service? I thought not so here are five tips o

Read
BigData

1st Credit Ensures PCI Compliance with GCI Live Agent

Communications services provider GCI has completed the roll-out of their Live Agent with debt purchase and collection company, 1st Credit Limited, to

Read
Success group award team

Avaya Expands Salesforce Alliance

Avaya has an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact centre products of the two co

Read
UC-in-hand

Top Five UC Trends for 2017

Steve Harris, Managing Director at SIPHON; and EVP Unified Communications for Nuvias Group has identified and shared with us his Top 5 UC Trends for 2

Read
Online Exclusive
steve-harris

Top Five UC Trends for 2017

Steve Harris, Managing Director SIPHON and EVP Unified Communications for Nuvias Group has identified and shared his Top 5 UC Trends for 2017 Cloud

Read
Kevin-Scott-Cowell_300dpi

Bluecrest Adopts 8×8’s Contact Centre Solution

In a direct deal Bluecrest Health Screening has adopted 8x8’s Virtual Contact Centre and Quality Management solutions to give the company’s customer s

Read
Contact-Centre-Billing-Akixi-PRD

Datametrix Selects Enghouse Interactive

Enghouse Interactive has announced that systems integrator and network solutions provider, Datametrix, a wholly-owned subsidiary of Telenor Group, has

Read
artur-michalczyk-cto-newvoicemedia

NewVoiceMedia Appoints Artur Michalczyk As CTO

NewVoiceMedia has strengthened its executive team with the appointment of Artur Michalczyk as Chief Technology Officer. Reporting to NewVoiceMedia

Read
M2M network security data

Hibernia Provides RTMP Streaming Solution For VCC

Hibernia Networks and Haivision are jointly providing a live RTMP streaming solution for The Video Call Center [VCC]. The VCC is a technology and

Read
gary-bennett-enghouse-smile

Enghouse Expands Contact Centre Offering Into UK

Enghouse Interactive today announced that it has signed a strategic partnership agreement with Exertis. Under the terms of the agreement, Exertis w

Read
Contact-Centre-Billing-Akixi-PRD

Callmedia Announces New Expert Contact Product

Callmedia, a Maintel company, has launched a new version of its flagship Callmedia Expert Contact product which is compatible with Microsoft Skype for

Read
call-center-1015274

Call and Contact Centre Choices Expand for the Mid-Market

Call and Contact centres have changed. No longer the ‘Dark Satanic Mills’ of the 21st Century they are today staffed by more highly trained and valued

Read
enda-k-1

Magnetic Attraction

Comms Business Magazine caught up with channel veteran Enda Kenneally once she had got her feet under the table at Magnetic North where she took up th

Read
Success group award team

Direct Response Completes Triple Acquisition

Direct Response Contact Centres Ltd has acquired three companies as part of the group’s growth strategy. The acquisitions include Ipswich based Ans

Read
nandf_news_fraud.jpg

Pindrop Tackles Fraud with Genesys

Pindrop has announced a reseller agreement with Genesys. As part of the agreement, Genesys global sales teams are able to offer Pindrop’s Fraud Det

Read