“This is the first time in almost 20 years in the business that I have known a manufacturer of any size to disappear without some kind of strategy to support customers!” said John George, Jag’s Managing Director.
BenQ has apparently offered cover for BenQ /Siemens phones still in warranty “at least until December 31, 2006”. Jag says this still leaves 1,500 of its customers with phones that are still in warranty but face a doubtful level of support next year.
It’s not just warranties that are causing Jag worries; the company has around 150 BenQ Siemens branded handsets in stock. These are rapidly losing value as the level of after-sales support becomes questionable.
Said John George: “The equipment was purchased as Orange branded stock. I assume in the same way the customer expects our support, we in turn can expect Orange to support us.”