construction made the installation process very straight forward. The first four sites were installed in four days. After a weeks break, the second four sites were also installed in the same time period. “The TMG engineers that were sent to our various sites were professional and were prepared to go out of their way to get the job done. Overall, we were very impressed with the attitude and determination of the team to provide us with a fully working system as soon as possible. Such levels of service are rare amongst our suppliers and I would not hesitate to recommend TMG and the SpliceCom maximiser system. It’s a great product and we have yet to find anything that it cannot do,”
“The installation of the VPN and the maximiser telephone system was directly responsible for a 15% improvement in staff performance,” stated Charles Stakowski. “We’ve achieved cost savings by eliminating the need for the external company we’d traditionally used to answer and transfer calls made to our 0870 number. Add to that the use of a single service between sites for all voice and data traffic and its clear to see just why we’re so happy with the new system.” By deploying a single telephone system and the same handsets at each of their eight locations it has become far easier for The Lance Owen Group to present a unified image to their customers and removed the niggling communications issues faced by their managers as they move between sites.
“maximiser allows us to automate many aspects of the day-to-day management of our company communications, freeing up time that can be more productively spent addressing more strategic issues,” continues Charles Stakowski. “The SpliceLog call management system automatically generates an email to the Group directors should any call exceed pre-defined time or cost thresholds. The same is true for calls placed to high cost premium rate numbers. We also use the in-built call recording capabilities of maximiser for training and reference purposes. Once again, these call recordings can be automatically emailed to the relevant departmental manager.”
SpliceCom’s maximiser has provided Lance Owen with a single, unified, business telephone system that will allow the business to continue its expansion safe in the knowledge that it will no longer need to worry about capacity planning. The Group also intends to investigate how other system features could further benefit their business. This includes Mobile Extension Anywhere, to seamlessly deliver personal DDI and Departmental calls to managers when they’re out on the road – and to allow them to transfer the call to other colleagues – Hot Desking for employees who move between sites and SpliceQueue, which provides real-time wallboard information on calls queuing for a business department or marketing campaign, etc.
Lance Owen Unifies Communications
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