Features | Comms Business | Page 4
Omnichannel

Great Teamwork

Editor Ian Hunter reports back from Guildford based reseller Britannic Technologies ‘Digital Customer Experience Transformation’ event in London last

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Analytics Combat Fraud

The telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double t

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Build to Sell

According to CompTIA roughly 40% of the Channel is looking to retire over the next decade, this leaves a lot of business owners who will likely look t

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A Personal Touch

Would you provide a customer reference for a product where the supplier was giving less than acceptable service? I thought not so here are five tips o

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The Rise of the Public Cloud

Today, the rise of the public cloud is dominating the agenda in certain sectors of the market. We look at who the main players are and answers questio

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Headsets Begin a Climb up the Food Chain

The market for business grade headsets is highly competitive with distributors and vendors constantly vying for position and advantage through innovat

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Network Disruption

Virtual1 has emerged as one of the success stories of the UK Wholesale market and after doubling their turnover since the launch of their London netwo

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Tides are changing!

Much has been made of the opportunity in the utilities market for partners to grab extra revenues, and profits, from their customer’s. From April 2017

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Delegates

European VoIP Summit

Editor Ian Hunter reports from Cavell Group’s third European VoIP Summit, held in London last month. He found an event that was well attended by servi

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cloud-hosting

Cloud: Driving Business Transformation

In 2016 The Cloud Industry Forum warned that organisations must explore and exploit digital technologies and overhaul their processes from the ground

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Unified Communications for the SME

SMEs are now understanding the benefits their companies can get from unified communications (UC) which means the market just got a lot more exciting f

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Speed of Adoption Accelerating

David Fearne, Technical Director at distributor Arrow ECS, looks at how the technology landscape appears in 2017 and believes that in a fast moving ma

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Jon-Paul Clarke

Merging Mapping and Connectivity

Wireless Logic Group’s Business Development Director Jon-Paul Clarke explains the merging trends of mapping and connectivity within the M2M/IoT eco-sy

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Al Murray will be presenting the awards this year

Go For The Win!

[caption id="attachment_87839" align="alignright" width="300"] Al Murray will be presenting the awards this year[/caption] Entries are open for the

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Avaya

The Final Chapter?

Following Avaya’s entirely predictable fall in to US Chapter 11 bankruptcy Editor Ian Hunter examines the fallout taking place in the channel and

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Telephony Cloud

Hosted Telephony vs. the PBX

  In a recent conversation with NEC the subject of hosted telephony compared to PBX came up for the first time in a while. Andrew Copper, Sales D

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Leasing Market Update

Tristan Watkins, CEO for BNP Paribas Leasing Solutions UK offers readers an update on the  state of the UK leasing market. [caption id="attachment_8

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Warning: Regulation Ahead!

James Foley, VP of Customer Experience at Resilient, says the telecoms industry is transitioning from a service provider to infrastructure provider an

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RECLAIM YOUR OFFICE

The next generation in active noise reduction is here with Sennheiser’s Adaptive ANC MB 660 Headset   The rise of the modern office has seen

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voice

Embedded and Contextual Communications

The emergence of CPaaS (Communications Platforms as a Service) looks set to deliver on the promise that UCaaS failed to provide – the embedding of com

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