This post is a varied and interesting Service IT role, which provides assistance to customer and the IT Infrastructure, in an ever-changing telecoms environment.
The post holder will be required to provide support and incident resolution for application and system software & networking service.
The post holder supports end-users and this includes telephone support and help desk functions. The post holder must be prepared to travel and attend customer site visits.
The post holder must be familiar with remote diagnostics and is preferably from a technical background.
A high degree of support and adherence to company practices is required from the post holder.
Full training including external networking training programmes and necessary support will be provided.
To manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met.
Qualifications / Experience:
3rd level IT qualification in computer science or equivalent.
Up to date IT and helpdesk skills.
ITIL knowledge desirable.
Excellent interpersonal, communication and customer care skills.
Excellent organisational and record keeping skills.
The post holder is required to have knowledge of Windows operating systems, servers, MySQL or other database, F/SFTP Data transmission, TCP/IP, remote desktop and diagnostics.
An ability to multitask.
Good attention to detail.
An ability to work to tight deadlines.
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