Because Comms Business editorial team has many years experience working within the industry our features represent the topics that are currently of most interest to our readers.
Written by experts we cut through the hype and cover the real issues making Comms Business a must read every month.
Below are details of the main features planned for the coming issues of Comms Business. These represent only a fraction of the content of each issue but allow you to plan your PR and advertising activity at the most relevant times of the year.
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|Month||Market Report||Margin Maker||IT/ Data||Mobile||Guides|
|December 2013||Preview of 2014||Co-Location||Fixed Mobile Convergence|
|January||Voice & Data Distribution||Data Centres||Virtual Desktop||Wireless Solutions||Channel Profiles|
|February||Call Recording||Network & PBX Security||SaaS||Mobile Distribution|
|March||PBX & Communications Platforms||UC for SME||Microsoft Lync||Mobile Data – International roaming|
|April||SIP Trunks||Audio & Video Conferencing||Non-voice cloud apps||Mobile World Congress||Summit North Show Guide|
|May||Headsets||The Cloud Sales Opportunity||Storage||Mobile Call Recording & Compliance|
|June||Call Management||Microsoft Lync||Wireless||Mobile Device Management – Handling BYOD|
|July||Hosted Telephony||Collaboration/ Federation||IaaS||Mobile Virtual Network Operators|
|August||The Future of Communications Platforms||Superfast Access||Big Data||UC on the Move|
|September||Differentiating ISPs||The Role of the Network Services Integrator||Microsoft 365||4G||Cloud Based Services, Datacentres & Connectivity|
|October||Call and Contact Centres||Billing Services||Data Back Up||Mobile Headsets||Summit South Show Guide|
|November||SIP & IP Phones||Inbound Services||Tablets||M2M|
|December||Preview of 2015||Co-Location||Future Trends||Fixed Mobile Convergence|
Synopsis For Monthly Features
October 2014 issue of Comms Business
October: Call & Contact Centres
For most SMEs, effective call handling is crucial to the well-being of their business. Presenting an outwardly professional and slick image is key to competing in business whether the call/contact centre is formal or informal. The manner in which calls are handled and managed needs constant attention if the company is to remain competitive and provide customer service excellence. Comms Business Magazine looks at the market for solutions and asks;
- Are ‘in skin’ PBX solutions adequate or do they run out of steam quickly?
- Are third party apps the best way forward for SMEs or an expensive diversion?
- And if you do go third party then what is the best deployment model, CPE or Cloud?
Case Studies and reseller comment welcome.
Billing services and applications are evolving as the communications landscape changes. Once just used for fixed line voice call billing applications, today they need to keep pace with the integration of voice and data applications such as VOIP and cloud based services as well as mobile communications.
Comms Business Magazine talks to the key players to see how they are managing this convergence play within a single solution and examines the implications for resellers. We ask:
- Can resellers really handle the converged billing requirements of their customers or should they outsource to experts?
- What should resellers look for in a billing solution provider?
- Are cloud based pay as you go solutions the way ahead for resellers?
Case Studies and reseller comment welcome.
Data Back Up
In this educational article, editor Ian Hunter examines the history of data back up and looks to the future requirements of the SME given the explosive growth in data that seems set to continue.
We ask the key questions as to what are the best options for smaller companies and how the cloud retail applications such as Dropbox are influencing the market. Additionally we look at how resellers can monetise solutions for the smaller SME.
Here, we take a look at all the latest mobile headset offerings from the main vendors which will include our own ‘Editor’s Choice’ and ‘Best Value for Money’. In an environment where UC solutions are being sold more than ever before it is important to complement that solution with the appropriate headset that is not just stylish but also optimised for the job in hand. As well as the main features of each headset we will also look at…
- When should resellers/ dealers introduce headsets in the sales cycle?
- What does ‘optimised for xy and z’ really mean? What benefits do ‘optimised’ headsets bring over ‘non optimised’ ones?
- What features are a MUST in every UC headset in order to remain competitive?
- Can you differentiate in this market? Or at this point are we just developing style and comfort?
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