3CX has completed a successful integration between 3CX’s PBX and Exact Cloud Solutions which will provide a succession of features suited to call centres and sales people.
The plugin makes integration between Exact and 3CX an easy task as it automatically opens the contact record, and, if the number is not recognised, creates a new contact. It also logs the call and opens an activity box specific to the caller so users can take notes when the call ends.
In addition, launching outbound calls from the Exact interface can be done simply and effortlessly using the 3CX ‘hotkey dialing’ feature. This is done by selecting the desired phone number in the Exact Interface; pressing the preconfigured hotkey dials the number and automatically initiates the call.
These features are invaluable to call centres and sales teams and, in conjunction with the UC features that 3CX provides, offer great potential to boost employee productivity by saving time and helping to maintain customer relations. Exact users will now be able to benefit from the savings on telco costs that accompany 3CX’s software PBX. The CRM is part of the complete Exact product portfolio, therefore, 3CX customers may also profit from Exact for Accounting, Exact for Wholesale Distribution, Exact for Manufacturing or Exact for Professional Services.
Nick Galea, CEO 3CX, said, “One of the main benefits of 3CX is that it offers businesses increased productivity. With out-of-the-box integrations with quality CRM systems such as Exact, businesses will receive the boost in productivity they need while at the same time take advantage of the advanced UC features 3CX has to offer”.
Robin Brinkman, Partner Manager, Exact Software Germany, commented, “The integration between 3CX and Exact Cloud Solutions allows us to offer functionality that a lot of our customers have been waiting for. Companies can deliver better support based on faster insight into the contact details. It also helps sales organization to react on a more personal level to incoming calls, which results in a higher conversion rate. 3CX will increase customer satisfaction and help companies grow.”