3CX has announced that Wilson Sporting Goods, with 1,600 employees globally, has replaced its Avaya PBX and successfully deployed 3CX Phone System to experience a drop in their telecommunications costs as well as increased flexibility and mobility.
Before the search for a new phone system ensued, Wilson operated on an Avaya PBX system, which cost approximately $80,000 per year in just software and hardware maintenance. In addition, the organization found the phone system’s functionality to be a major communications pain point.
The sports gear manufacturer began its search for a phone system that could offer cost efficiency, a simple installation process, and easy ongoing maintenance.
Felipe Garcia, America’s IT Director – Infrastructure & Services at Wilson Sporting Goods said: “3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size.”
3CX Partner CrossRealms installed 3CX Phone System for the American sports equipment manufacturer and ever since they have been reaping the benefits, such as monetary relief and increased flexibility. In fact, the organization stated that the costs savings from 3CX Phone System were huge compared to its former system, which was a top priority on the company’s new phone system check list.
The organization was also pleasantly surprised to see a short learning curve for adapting the 3CX solution—a great bonus that helped minimize productivity lulls often associated with phone system reconfiguration. All in all the phone system, touted for its simple installation and overall ease-of-use, proved its stellar reviews to be true once implemented at the manufacturer’s Chicago headquarters.
But, the improvements prompted by 3CX Phone System did not stop there for Wilson Sporting Goods Co. The global organization plans to decrease its international roaming fees by using the 3CXPhone clients, which are optimized for mobile usage on Android and iOS. The company also plans to continue its quest to efficiently connect remote locations by creating bridges to unify each of its offices in the Midwest and, eventually, all of its offices in the U.S.