4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of partner accreditation in recognition of their ability to serve potential and existing customers, according to Avaya’s new Connect programme guidelines.
Along with the new Avaya Platinum Partner status, 4net Technologies have also retained their Partner in Customer Excellence status, which is based upon a higher number of Customer Satisfaction responses and at a significantly higher score of at least 88%.
Richard Pennington, 4net’s Managing Director said ‘I am delighted that we have been awarded Avaya Platinum Partner status. Over the past 18 months we have won a number of awards in recognition of our dedication to service and project delivery. Our superb customer satisfaction scores, a net promoter score of 89%, a 99.96% customer retention rate and a reputation that has been built through providing implementation and support services to other Avaya partners added weight to Avaya’s decision.”