Avaya today announced that British Midlands International (BMI) regional airlines has implemented Avaya IP Office to ensure that its communications are as strong as its reputation as one of the premier regional carriers. BMI chose Avaya to provide the best customer and employee communications experience possible.
Implemented by NT Voice and Data onsite at BMI’s East Midlands Airport HQ, Avaya IP Office 500 has now effectively networked BMI’s communications across two locations as well as its remote staff of 150 users. The company will be using the special enhancements offered by Avaya IP Office to manage and maintain its customer services.
Simon Culmer, MD, Avaya UK and Ireland commented “BMI is an excellent example of an organisation that understands that communications are central to achieving its goals as a company. Avaya IP Office offers a system that can grow as the business grows and adapt readily to the needs of the company as well as the desires of its customers to ensure a smooth and efficient interaction."