A rapidly growing law firm has called on the expertise of a local telecoms provider to respond to a surge in business and use internet based technology to quickly open up a new contact centre.
Blackburn based solicitors Curtis Law has expanded its workforce from two to over 150 since its inception just five years ago.
With a steady increase in personnel again this year, the company has recently opened the new inbound call facility at its headquarters with the help of neighbouring company Abbey Telecom.
Curtis Law Solicitors Enterprise Manager Ish Ahmed explained: “We needed a reliable supplier and a strong B2B relationship to move ahead with the various new business enterprises that would help Curtis Law Solicitors continue its expansion. Due to Abbey Telecom’s locality, our work history, and the fact we have grown together over recent years, they were the natural choice.
“Since the installation of our inbound call system we’ve not experienced any problems and the client care from Danny Pickin and everyone at Abbey Telecom has been second to none.”
The new system will give the company the scope and flexibility to meet longer term growth plans and quickly add new lines when they need them.
Abbey Telecom sales manager Danny Pickin said: “We have been handling the telephone systems for Curtis Law Solicitors for several years now, maintaining technology between its Blackburn, Manchester and Middlesbrough offices and adding new lines to cater for their rapid growth in personnel.
“Our latest task was to quickly open up a contact centre for them with 30 additional lines which incorporate an automated system, inbound routing software and call recording facilities.
“With the growth they are experiencing and the number of clients they now serve, it made sense to advise them to utilise and build on their internet technology rather than opt for traditional phone lines.”