Agilitas has expanded its Cisco support services, with the appointment of Mike Cummins as the company’s leading Cisco Technical Consultant.
Mike joins Agilitas from Cisco Gold Partner Logicalis, where he held the role of Strategic Development Director, responsible for developing and delivering new services and solutions to meet customer demand.
The appointment follows a significant growth in Agilitas’ Cisco Services footprint. Mike will be responsible for defining Agilitas’ Cisco propositions around their extensive Cisco UCS and networking support capabilities.
Mike Cummins, Agilitas’ Cisco Technical Consultant commented: “I’m delighted to be joining Agilitas at such an exciting point in the business’ development.”
“We are receiving unprecedented requests around Cisco UCS and networking support,” explains Agilitas CEO Shaun Lynn. “With Mike on-board we’re going to be able to significantly grow our offering and deliver to what we see as a growing market need. We’re delighted Mike could join us at Agilitas, and I am looking forward to working with him to expand our Cisco offering.”
Agilitas provide an end-to-end service model to support resellers across the entire Cisco portfolio. This includes Cisco backed support through to service enhancements that include uplifted SLA’s, field engineering, level 1,2 and 3 support and professional services. The company’s Inventory Assure service offering is already providing customers with access to thousands of Cisco inventory items that can be delivered within two-hour part-to-site SLAs.
“The benefit for customers” continues Lynn, “is that we are completely vendor agnostic, so we can add both Cisco and other vendor estates to existing and new support contracts quickly and efficiently.”
All supported requests are processed through Agilitas’ 24x7x365 service desk at its Nottingham HQ. Cisco support has been Agilitas’ biggest growth area in the past 12 months delivering over a 400% increase in opportunities on the previous year, with requests covering the UK, mainland Europe and the US.