Alongside the traditional training methods, the new Resource Centre has been a real boost for customer’s new recruits, bringing them up to speed quickly from within their own work environment. Sally Ainsley, Head of Account Management at AKJ says ‘The Resource Centre is such a great tool for our customers, whether they need to know the nitty gritty of WLR3 provisioning or just a simple overview of how mobile phones work - the sessions are aimed at all levels. A major drive for this project was to provide an outlet which helps to answer the more common WLR3 queries which can be solved by the customer without the need to contact Openreach.’
Since the opening week, traffic to the site has been high and has received great feedback from those using the content available. AKJ have plans in the new year for a series of Quick Glance video tutorials which cover simple questions and will only last a few minutes, but allow customers an easily accessible answer.