Arc Solutions Upgrade Enterprise Operator Console

Arc Solutions, the developer of IPT applications for Cisco, has announced a new release of Enterprise Console, its attendant console for the Cisco Unified Communications platform. Additional functionality and compatibility enable channel partners to offer their enterprise end user customers the most robust, powerful and future proofed operator console software available for Cisco IPT deployments.

The development of Enterprise Console 4.1.4 has resulted in additional features that have been specifically designed to provide advanced productivity and ease-of-use and enable channel partners to answer genuine end user business issues and include enhanced scalability – supports large enterprise directory without affecting operational efficiency and hot standby compatibility –‘mirrored’ server ensures service reliability and corporate directory availability for customer facing staff.

“Working to what we call the ‘Arc Approach’, we have identified the key stakeholders inherent to any public or private organisation, those of customers, employees and management, who all have distinct needs that an IP telephony system must address,” continued Richard Pitt. “With over 50,000 Cisco Unified Communications platforms deployed, we have designed our applications to answer genuine business issues enabling partners to enhance their IPT proposition and offer Arc applications to bolster productivity and improve stakeholder experiences in this rapidly developing market.”