Empirix, a provider of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, has announced an expanded agreement with Avaya.
With this agreement, Empirix quality assurance solutions will be made available within the Avaya Performance Assurance Services portfolio. This recognises the critical need for solutions capable of managing network performance in multivendor environments.
Avaya’s professional services division is leveraging several Empirix innovations to round out its portfolio of Performance Assurance Services. The expanded agreement specifically focuses on Avaya’s upcoming Performance Monitoring offering, which delivers a unique combination of active and passive monitoring techniques to fully assess voice quality, performance and user experience across businesses and contact centres. This helps ensure availability and controls operational costs across all locations, vendors, applications and technologies. Additionally, organisations can save time and effort in determining where problems are, thereby reducing the mean time to recovery (MTTR).
“Multivendor communications environments are consistently evolving, creating a greater demand for assurance solutions that deliver on their performance promise,” said Brian Carmichael, U.S. Theater Lead, Avaya Professional Services. “Avaya is dedicated to providing continued customer satisfaction with a services continuum throughout the customer deployment lifecycle. This joint offering with Empirix helps us to deliver on that promise by providing customers with a solution to effectively manage voice quality by delivering a quality-driven contact center experience.”