Avaya has appointed two executives to lead key functions within the company. Jeremy Butt will lead worldwide channels for Avaya, and Bob Lyons will head the company’s global contact centre organisation.
Butt will lead the company’s channel sales organisation developing strategies and programs for more than 3400 system integrators, service providers, distributors, value-added resellers and solutions providers.
Butt brings substantial experience and success in building channel programs to Avaya. He recently served as vice president of worldwide channels for Motorola’s enterprise mobility business. At Motorola, he acquired a record of successes in evolving channel programs: first, within international regions and then on a global basis. He has also held executive tenures at WatchGuard Technologies, Cisco Systems, and Hayes Microcomputer Products.
“As Avaya brings tighter focus to its core businesses of unified communications and contact center, it will be critical for us to scale our global channel programs to meet our growth objectives. Jeremy is a world class channel leader with the global expertise to execute our channel centric go-to-market.” said Todd Abbott, senior vice president global sales, Avaya. “With his leadership, Avaya is now well-positioned to expand our partnerships with the channel world wide.”
As general manager and vice president of Avaya’s customer service applications division, Bob Lyons will oversee a business that plays a central role in driving customer service for thousands of companies around the world.
Lyons joins Avaya from Convergys, a global leader in relationship management that provides customer service outsourcing, where he first served as CIO and then increased his responsibilities to oversee operations for the company. Prior to joining Convergys, he was the vice president of enterprise operations and technology at United Health Group, a managed healthcare company. Lyons was also executive vice president and CIO at Telespectrum, a call center customer services organisation, and has been a software entrepreneur and consultant.
Lyons believes that customer satisfaction is a profit-driving asset that can help differentiate companies in a highly competitive business environment. To help companies tap the full potential of customer service, he will focus on leading Avaya to deliver a new generation of contact center solutions that integrate advanced communications technologies, including the ‘always on’ capabilities of Avaya’s unified communications portfolio.