Avaya Enhances IP Office Platform

Improve Performance better win leader

Avaya today announced the latest version of its unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them.

Built-in signaling and media encryption for endpoints and UC clients helps preserve privacy and data integrity — critical in any deployment, but especially in those delivered through pure or hybrid cloud services.

The Latest version of IP Office also tackles resilience, providing system failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. Whatever the approach, the system stays active and users maintain connectivity throughout the outage.

Avaya IP Office Platform has also introduced the H175 video phone, with a 7” hi-definition touchscreen display that is suitable for the personal, executive desk or a small conference room. In addition, IP Office R10 opens a number of APIs to make it easier for developers to create WebRTC based clients to simplify configuration and deployment for partners. Finally, virtual meeting functions have been streamlined and strengthened with WebRTC audio and richer collaboration capabilities.

For midsize companies with contact centers, Avaya announced in June a new workforce optimisation solution that provides midsize companies with the operational intelligence needed to enhance contact centre performance and drive a high-quality customer experience.

The Avaya IP Office Platform is available through authorized channel partners in three deployment options: premises-based, hybrid or pure cloud solution. With more than half a million systems shipped globally, Avaya IP Office is one of the most widely sold unified communications solutions for small and midsize businesses available in the market today.

Gary E. Barnett, SVP and GM, Avaya Engagement Solutions, commented “The challenge of keeping up with growing, ever-changing cybersecurity threats is daunting – especially for small and midsize businesses with budget and resource constraints. It’s these very constraints that increase the inclination to choose cloud-based services; however, it’s also not a given fact that security is or will be provided by their cloud vendor. That’s why we believe security should be built into the solution as opposed to bolted on. It’s essential, and a core component of our Avaya IP Office Platform.”

Paul Emery, Director, Technical and Services, ScanSource Communications added, “Responding to an increasing demand for cloud-based solutions ScanSource can now offer a Cloud solution Powered by Avaya IP Office, launching first in the UK, shortly followed to the rest of the ScanSource / Avaya community in the EU. By providing this solution ScanSource is expanding its role as a trusted advisor to our resellers, offering cost-effective, reliable and secure communications whether deployed as a cloud-based, on-premises or hybrid solution.”