Nemertes Research also found that Avaya customers are among the most loyal, with high scores received in the overall solution strategy and future roadmap category. Customers also appreciated the pricing, clarity of licensing and actual costs relative to Avaya’s video conferencing portfolio.
Based on feedback from the customer study and Nemertes’ analysis, the research report recommends that companies include top providers in any evaluation of video conferencing.
The research results from the feedback of 500 IT decision makers using collaboration technologies and was conducted in the Spring 2014 in the U.S.
Robin Gareiss, President, Nemertes Research commented on the findings, “The key to this research is that it’s based largely on ratings from those who know best: IT professionals who actually use the products and services. The 2012 acquisition of Radvision improved Avaya's video conferencing capabilities to the point where it's delivering an overall better experience to the enterprise than its competitors."
Simon Culmer, UK and Ireland Managing Director, Avaya added "The fast, multi-channel, virtual pace of business today requires powerful collaboration tools that easily fit a mobile lifestyle. Avaya’s video conferencing portfolio has been tested by some pretty tough critics who experience this every day: our own employees who are clocking over 50,000 video conferences each month. It’s especially gratifying to see that sentiment reflected by our customers and to be recognized as the Nemertes Pilothouse Top Provider.”