The project entails a complete technology update, including systems and software to provide a significant proportion of ABN AMRO employees with access to advanced Avaya business communications applications across the bank’s branch offices, headquarters and contact centre locations around the world. Avaya Global Services will provide outsourced management of the project and solutions.
“We are pleased and proud to be selected by ABN AMRO for this innovative global communications transformation initiative,” said Lou D’Ambrosio, Avaya group vice president. “Using efficient IP networking to deliver advanced communications globally, this illustrates the business advantages and cost savings that can be achieved through intelligent communications.”
Under the agreement Avaya will deliver features and functions of Avaya Communication Manager software that support enhanced mobility, such as Avaya Extension to Cellular, which can ring a worker’s mobile phone simultaneously when the desk phone number is dialed. The solution also includes Avaya Softphone, a computer interface that enables a PC or laptop to operate as a fully functioning office phone. In addition, using IP telephony across ABN AMRO’s converged voice and data network will provide number portability that lets the user log on to any phone in the network. These mobility applications help associate the office phone number more closely with the person rather than the work location, for greater productivity and faster response to customers, in the office or on the road.
In addition, Avaya Modular Messaging will provide the bank with networked voice messaging across locations, and Avaya multi-party conferencing applications will support quick and easy collaborative discussions. The bank’s customer contact centres will also receive updated software for faster routing of calls and quicker access to service data, supporting reduced wait times and more rapid response to customer needs.