Last month, the business telecoms firm was named the first utility company in the UK to achieve Customer Service Excellence status for exceeding customers’ needs.
It has now achieved Customer First status after assessment of its ability to build customer relationships, to maximise on market awareness and to develop employees.
Unicom has also been awarded the Investors in People standard as a result of its dedication to staff training, development and company involvement.
Operations Director Chris Earle said: “We constantly strive to deliver the best possible service to customers by recruiting and developing our staff. We were confident that we would be awarded all three standards very quickly, and in achieving these awards the hard work we put into providing the best possible customer service has been recognised.
“As well as demonstrating customer service is key to our business it was also important for us to demonstrate to potential employees that we make a commitment to the long term employment and development of talented and dedicated staff. We wanted our customers and potential customers to know we are committed to both our staff and the customer service we provide.”
Unicom has also received ISO 9001:2008 certification, which relates to quality management systems.