The new Felix AutoQuote features make it much easier for Cisco Partners to quote customers for renewals of SMARTnet services. It also provides resellers with advanced notice of customer contracts that are approaching their renewal dates – 30, 60 and 90 days in advance. Felix AutoQuote is an automated Smartnet renewals quotation process that strengthens the company’s position as the partner of choice for Cisco VARs across the region.
Quotations for qualifying renewals opportunities are generated by the system automatically and sent to resellers at the appropriate time. The reseller can then insert their own logo and other details before sending the quotation on to their customer. When the customer has supplied a purchase order, the reseller can then complete the transaction within Felix and the renewal will be confirmed within hours.
David Harvey, European Director of Cisco at Azlan stated: “With Felix AutoQuote all the hard work is done for Cisco partners on SMARTnet services renewals. They can be 100 percent sure the quotation is accurate and fully verified by Cisco. Once the customer is satisfied, the renewal will be competed promptly, which means that resellers can deliver great levels of service. And with advanced notice of contracts that are coming to an end, resellers need never miss another opportunity to renew any of their existing SMARTnet customers. TheAutoQuote feature makes it easier for resellers to do business and enhances the value that Azlan is delivering to the Cisco channel with Felix.”
Having advanced notice of renewals will enable resellers to make their customers aware of the need to renew their contract early. This will allow better planning and budget projections – an important consideration at the present time, Harvey noted.
Cisco Partners that want to maximise the potential of Felix AutoQuote are advised to make a Click2View request through Azlan; this will enable Azlan to approach Cisco for the reseller’s entire renewals database. Partners can then be certain of being alerted to all potential renewals business opportunities through Felix AutoQuote. Resellers can request details of how to do this from their local account manager.