In preparation for 2012 the O2 Centre of Excellence has rejuvenated their Scottish team with a number of new, experienced telecoms agents, and opened new premises within the North East of England. They have also restructured their client services division to meet some enhanced client care goals, and invested £120,000 in an advanced new customer relationship management (CRM) system.
Britt Megahey, Managing Director of Barclay Communications released this statement about their plans for 2012: “It’s a new year, and we’re ready for it. We’ve restructured and upgraded the business to help us achieve our growth plans within the North East of England and Scotland. As part of the process we’ve placed excellence in client care at the centre of our business, and we’ve created some exciting new technology and partnerships that we’re getting ready to unveil in the near future.”
Barclay Communications’ new Scottish division have already made a significant impact on the business telecommunications landscape. Within 2011 alone their superior Account Management service won them a number of large accounts from some local Scottish competitors.
Britt also announced that with the help of their eleven new telecoms agents the company are striving to double their sales within Scotland in 2012, and begin to establish a strong customer base within the North East of England.
As they attempt to achieve these goals, the two divisions will be supported by over thirty Barclay Communications’ client services agents. Group wide, the company has over 160 members of staff working across their mobile, landline, IT services and Ebusiness sectors.
Britt also revealed the company’s plans to continue investing in their back office resources. This includes an additional £100,000 outlay into their new CRM system, a heightened focus on excellent client care and the employment of more skilled staff across the company.
Barclay Communications believes their client care upgrades will not only benefit their new clientele, but also their established market and loyal customer base within Northern Ireland were they hold the elite position as the province’s largest business telecommunications dealer, and their only O2 Centre of Excellence.
In addition, Barclay Communications are increasing their development and adoption of unified communications technology. In fact, they have already created a number of new services that will complement their current mobile, landline, IT services and ebusiness portfolio, and they’re planning to officially launch them over the coming months.
Thanks to the investments in 2011 Barclay Communications have increased their skill set and expanded their capabilities in preparation to meet their ambitions growth plans for 2012. The result is a regenerated company that is capable of shaking up things within the UK business communications market.