Bomgar has announced Bomgar Connect, a cloud-based remote support solution that enables small and midsized businesses to provide support to end-users and customers. Bomgar Connect is designed and priced for organisations with essential remote support needs.
Featuring screen sharing, remote control, file transfer, and chat technology, Bomgar Connect makes it possible for any support technician or organisation to provide immediate, high-quality support without sacrificing security or reliability.
“We believe every organisation, no matter what their size or budget, deserves easy-to-use, secure, and reliable technology for supporting their remote customers and employees.” said Donald Hasson, director of ITSM product management, Bomgar. “Bomgar is the enterprise leader in remote support because our ability to quickly connect to any system or device, anywhere in the world is unsurpassed. We’re now leveraging that same leading technology to serve customers who may have more modest remote support needs and budgets, but still want to deliver exceptional service and protect themselves from security threats. With Bomgar Connect, they no longer have to compromise quality or security for price.”
Customers can enhance Bomgar Connect with add-on capabilities, such as Jump Clients, which allow technicians to connect to unattended systems, and tamper-proof Session Recordings, which capture a record and video of all remote support activity. Bomgar Connect customers can also customise their dedicated, unique URL and support client design to fit their company branding.
Bomgar offers secure Software as a Service (SaaS) via their platform, Bomgar Connect.