Mitel held its annual Directors Briefing at the architecturally striking Shard in London, where they recognised the contribution of its channel partners in driving growth by presenting awards to partners who have contributed the greatest revenues in 2014.
Mitel’s Executive Vice President and President for Europe, Middle East, and Africa (EMEA), Graham Bevington presented Britannic Technologies with the ‘Contact Centre Partner of the Year’ award. The achievement was for contributing the greatest revenues and capabilities in the Contact Centre sector with a staggering 41% year on year growth.
“We are proud to honour this prestigious award to Britannic; it recognises their outstanding revenue performance and capabilities in the contact centre market. This has been a result of their unwavering focus on developing and shaping their customers’ Contact Centre and customer experience strategies through thought leadership and industry best practice,” said Graham Bevington, Executive Vice President and President for Europe, Middle East, and Africa (EMEA).
This is the third award that Britannic has received for its contact centre business over the last year due to its phenomenal success in the sector.
Jonathan Sharp, Sales and Marketing Director, Britannic Technologies commented, “We are delighted and very proud to receive this award from Mitel. This accolade reinforces our leadership position in delivering innovative customer designed contact centre solutions that improve customer experience and accommodate omni-channel demands from the market. Our experience in the contact centre market (30 years) combined with our consultancy approach is what differentiates us from the competition on how we discover what the customer’s challenges and issues are, and how we can help improve the customers’ journey and benefit the business overall.”