BroadSoft Launches European Support Centre

Hosted VoIP provider BroadSoft will increase its presence in Europe with the opening of a new global operations centre in Prague, Czech Republic. The facility will provide service, training and engineering support to BroadSoft customers. Continuing BroadSoft’s commitment to the European market, the new centre will join BroadSoft’s other operations centres in North America and Asia to deliver global 24 by 7 live support through local market technology expertise and assistance.

The ability to quickly satisfy BroadSoft’s more than 30 European carrier customer needs through a centrally located operations office was the primary incentive behind BroadSoft’s decision to establish the Prague facility, which complements the BroadSoft sales offices in Bonn, London, Paris, and Stockholm.

The centre will be supporting carrier customers deploying BroadSoft’s VoIP application software over the BroadWorks platform, with hosted PBX applications for SMEs, mobile PBX solutions for extending enterprise communications functions to mobile workers, business trunking that interconnects customer premise equipment, and residential broadband solutions for consumers who use VoIP as their service at home.