buzzbox telecom has launched a hybrid telephony system to tackle issues that occur with cloud-only based telephone systems.
The buzzbox Pro Hybrid solution ensures that internal calls, conferencing and door entry systems are unaffected by internet connectivity by having a physical appliance installed in the office. Only when external calls are made does buzzbox Pro use the internet to connect the call.
Stuart Spice, Founder and Director of buzzbox telecom comments: Although in the UK cloud-based services are a wonderful addition, it brings many negatives: As a cloud system solely relies on the internet it is very vulnerable to unstoppable attacks from hackers (e.g. the Distributed Denial of Service attack that famously affected game consoles over Christmas). Secondly, the fact that Britain’s internet connectivity is still based on conductive copper wires – they are very susceptible to radio interference, bad weather or even water.
Spice continues: When any of the above happens, your business can be without internet for days. Even 99.9% uptime, which most other cloud-based VOIP companies will promise, is still 8 hours a year downtime. Thus, a company that uses a cloud-only based VOIP telephone system will not be able to make or receive phone calls (even internally) and will lose thousands of pounds in business and staff productivity in just one day. Therefore, at buzzbox, we offer the buzzbox Pro Hybrid system to overcome such issues.