Chess Recognised for Customer Focus

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Alderley Edge based Chess has been named as the UK’s National Champion in The European Business Awards for Customer Focus; a prestigious competition supported by businesses leaders, academics, media and political representatives from across Europe.

The European Business Awards, now in its 8th year, engaged with over 24,000 businesses from 33 countries with Chess being named as UK National Champions.

CEO and founder of The Chess Group David Pollock commented “We are and have always been an ambitious organisation with a desire to grow and be great at what we do. We strive every day to be the best of the best and this award is testament to our efforts. We firmly believe that happy people make customers happy and this award shows we are staying true to our vision of being a great place to work and a great place to be a customer. We’re very proud to be selected to represent United Kingdom as a National Champion. The European Business Awards is widely recognised as the showcase for Europe’s most dynamic companies and we are now looking to go one better and beat the rest of the European competition”

Adrian Tripp, CEO of the European Business Awards said: “Congratulations to Chess, it is a great achievement to be named National Champion and we wish them luck in the next stage. The European Business Awards is going from strength to strength, inspiring businesses to greater success and helping to improve the competitive edge of companies across Europe.”

Jean Stephens, CEO of RSM International, said: “Every year this competition gets tougher and more competitive as more companies, of varied sizes and across all sectors, chose to compete in this prestigious competition.”
This recent announcement is one of a plethora of award successes for the UK telecoms giant with Chess being voted for the fifth year in a row as one of the Sunday Times 100 Best Companies to Work For in the recently published 2014 list. Chess are also the only telecoms company to win an Institute of Customer Service Quality Service Provider Award and were the first telecoms company to win the Customer First Accreditation.