Opal, the provider of next generation communication technology, is among the few businesses in the UK to be awarded a Cisco Customer Service Excellence Award for the second year running, putting it in the top half percent of Cisco’s channel partners.
Customer Satisfaction Excellence is the highest distinction a partner can attain within the Cisco Channel Partner Program and the accolade was awarded in recognition of Opal achieving outstanding customer satisfaction as part of Cisco’s worldwide assessment process.
Opal achieved an overall score of 4.73 out of 5. With the target score for excellence set at 4.6, the award places Opal in the top half a percent of Cisco’s channel partners.
Andy Lockwood from Opal, said: “This accolade is a great credit to our teams in High Wycombe and Newbury, particularly our Technical Support division, headed up by Dean Baldwin. This comes on top our re-certifications last month as specialists in providing network solutions for SMEs and Security, and further demonstrates our growing reputation for capability and quality.”
Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool www.cisco.com/go/pal. Each quarter, Cisco acknowledges Certified Partners that have the highest customer satisfaction distinction within each geographic region.