‘I have received numerous complaints about the activity of the outgoing support operation, One4Tech (trading as Commsoft Support) from dealers. I appointed Purley based One4Tech in good faith but after continual instances of invoicing dealer’s customer direct for support, despite my disapproval of these practices, I have chosen not to renew their contract.
“Dealers can be assured that we will be contacting them shortly to ask them on an individual basis how they would like their customers to be supported and never again will any of their customers receive extortionate proforma invoices which cut them out of the loop”, says Anthony Church, MD of Commsoft. “The support operation has been bought in-house, with experienced Commsoft staff fielding the calls.”
“This is the first in a series of exciting changes for Commsoft, with new additions to the solutions portfolio being announced in the New Year. We have some ground-breaking products on the way”, says Bonnie Church, Marketing Director at Commsoft. ‘What I can say, is watch this space in the next few months: we have been listening to the channel and have some innovations on the way that will make a real impact’, she adds.
For Commsoft Reseller or End User Support, the telephone number is
Tel: 08707 602250 (choose the Technical Support option).
If dealers or their customer receive any unsolicited invoices for support, then they should contact the main Commsoft office in Evesham or their Commsoft account manager who will happy to assist.