The team, led by SVP Services Paul Turner, embarked on the epic challenge at Call Centre and Customer Management Expo as part of its first workshop designed to guide delegates through the first steps to creating a mobile contact centre. Kicking off at 10.30am on 2 October, the contact centre was finished just 28 minutes and 39 seconds later, complete with Salesforce integration to provide a full call flow, ACD and routing capabilities.
Turner comments, “This was a radical challenge and the tension was certainly high, but it worked perfectly and we are extremely pleased to have set the world record. This demonstrates just what NewVoiceMedia is capable of. Gone are the days when contact centres required acres of server racks, switches, routers and computers. A cloud contact centre provides a superior alternative to on-premise solutions and can be deployed quickly, which means you are delivering added value to your organisation as soon as possible”.
NewVoiceMedia also launched its cloud workforce management solution ContactWorld Perform at the Expo, offering demos to visitors at its stand. Through a single platform delivering a complete cloud contact centre with WFM, managers can now meet the demands of customers against inevitable resource constraints. Moreover, the company sponsored the Customer Experience Solutions’ Theatre and spoke about digital customer service, personalisation and how cloud technologies de-risk projects and buying decisions.