“Excellence in customer service remains at the heart of everything we do allowing us to maximise the relationship with our customers.” stated David, adding “We have seen real success in encouraging our customers to buy additional products and services as well as commit to longer term contracts, guaranteeing our revenue streams for many years to come.”
Chess continues to successfully integrate telecom businesses with a further 12 acquisitions during the year. Net cash inflow from operating activities increased by 93% and gross margins grew to 40%.
Chess’ Green Team continues to deliver cost saving benefits to the business and reduce its environmental impact, allowing Chess to achieve its carbon reduction pledges for the year. Chess’ continued support of the Princes Trust also encourages Chess’ people to play their part in the wider community.
David was delighted to see Chess listed as the only telecoms company in the ‘Sunday Times 100 Best Companies to Work for 2010’ as well gaining the Customer First Award and maintaining the Quality standard ISO 9001, Environmental standard ISO 14001 and Investors in People Accreditation.
Chess continue to invest in operational and technological solutions to meet their customers’ requirements and drive efficiencies through the business. Looking to the future David stated: “We are confident that our proven business model of acquisition, organic growth and cross sales to existing customers will deliver another year of increased profitability in 2011.” He finished his statement by thanking his employees, partners, suppliers and customers for their support and loyalty.