Satisfying the demands of the end customer is the main concern for most retailers, so having an IT provider that promises 24/7 back up and support is essential. Midlands based Convergence Group has gone that one step further with the launch of its new ‘Six Hour Service’ promise. This superior service level, which is not offered by any other UK IT provider, means that once service outage is detected retailers are guaranteed that they will not suffer disruption for more than six hours.
The new service offers customers a full, proactive network support, not only prescription for faults, but also as a function for analysis and reporting. The offering provides peace of mind ensuring that consistent, regular communication is maintained with all of the network connection and hardware devices. Early detection of possible connection and hardware problems is offered to clients on a daily basis.
Neal Harrison, commercial director of Convergence Group, explains: “In today’s especially competitive retail environment, every retailer needs to deliver great quality and service in order to stand out from the crowd. While doing this, retailers also have to overcome the complexity of managing products, customers, transactions, suppliers, employees and multi-site stores on a daily basis. 0ur ‘Six Hour Service’ promise provides retailers with confidence and peace of mind that any disruption to their operation will be kept to a minimum.”
The ‘Six Hour Service’ promise is only one part of Convergence Group’s overall retail communication network service solution. The service solution helps improve and integrate network communications so that retailers can get a vital competitive edge, allowing them to increase revenue while reducing costs. To achieve success, installing a flexible system and infrastructure allows retailers to grow as required and ensures an excellent return on any investment.
Harrison continues; “We have a proven track record within the retail industry, we know its environment and understand its challenges, key performance indicators and the complex regulations and systems that govern everything from data management through to card security, loss prevention and stock control. Having a unified high performing network and infrastructure in place is paramount in running a cost effective retail operation. Having a network provider that promises full unified communications will not only help a retailer reduce costs but will improve productivity and provide integrated communications throughout multi-site stores, contact centres and headquarters.”