The agreement is for an initial pilot within a small number of Knight Frank managed properties with the potential to roll out the programme further in due course. The website/smartphone based system is used for tracking the repair and maintenance of electrical, air-conditioning, plumbing, lighting, power and other facilities within Knight Frank managed premises. The smartphone, website and services are all provided on a monthly subscription basis.
Tenants report problems via phone or email to Knight Frank's helpdesk, where they are delegated to one of a number of specialist contractors. At the current trial sites contractors' operatives come to the office and pick up details of outstanding jobs for the day. They then travel to the location, record arrival time and either complete the job or, if parts are required, mark it as 'parked'.
Signatures, dates, times and comments are written on forms alongside each job title. At the end of the day, engineers return to the office and hand back completed job sheets. These are collated and monthly performance reports created for Knight Frank and its contractors. The Crimson Tide mPro solution means that all reports are auto generated, enabling real time interaction with operatives and removing the need for them to return to the office for further instruction.
Executive Chairman, Barrie Whipp commented: "We are delighted to be working with such a prestigious company as Knight Frank. Our mPro system will enable the company's facilities management operatives to complete any scheduled and emergency task in a more timely and organised manner."
Knight Frank is the latest in a series of well-known brands and blue chip companies making use of Crimson Tide's mobile data systems. Recent client wins also include Marks & Spencer, which has commissioned a mobile reporting system for use by cleaning contractors.