IT specialist Croft Technology has completed a key telecommunications contract to support the merger of two of the North’s major housing associations.
Croft worked closely with Newcastle-based Bernicia – formerly Cheviot Housing and Wansbeck Housing Association – to implement a new multi-site call centre, ensuring the association has the latest service facilities to effectively support regional accommodation issues.
Croft was responsible for the implementation of intuitive Call Centre facilities (which direct people straight to the relevant department or advisor); via a Mitel VoIP system allowing for an integrated, scalable and resilient telephony solution. In addition, Bernicia was also provided with a full call recording facility and legacy system integration.