CTI Group Announces New Concept in Call Management

Call management solutions vendor CTI Group has announced the launch of Proteus Enterprise Version 6.2 and Proteus Enterprise P-Series, a comprehensive call management application designed specifically for SME customers.

The company says the introduction of Proteus Enterprise version 6.2, redefines the entire user experience of call management. The new concept sees much of the functionality and reporting capabilities that are core to Proteus being delivered to the new front-end dashboard. Information is now instantly available via ‘click through’ and ‘drill down’ reporting from the main screen and there is also an integrated calendar for easy retrieval of historical calls records. The solution is easier to navigate and the graphical front-end dashboard is constantly updated giving real-time call information.

Proteus Enterprise 6.2 includes a sophisticated Report Wizard which enables administrators to create and run customised reports in a matter of seconds. The simple Call Cost Calculator allows administrators to calculate the cost of calls for forecasting purposes, while running a carrier cost comparison report ensures the most cost-effective service provider is being used.

The user-friendly front-end means that functional heads within organisations can have telephone statistics delivered directly to their desktop to take ownership of telephony costs, employee productivity and network efficiency. This is a key requirement with many organisations already deploying Proteus, many of which are seeing a return on investment in less than 6 months.

A further addition to the CTI Group product portfolio is Proteus Enterprise P-Series, which has been introduced to help SMEs increase productivity and manage costs. P-Series boasts all the sophisticated functionality of the enterprise solution at a highly competitive price. This means CTI Group can offer Proteus Enterprise as a fully scalable call management solution, from a small single site through to a multi-site with an unlimited number of ports.

Mark Armstrong, CTI Group Sales Manager comments; “Accountability is being demanded from department heads who are under increasing pressure to take ownership of controlling costs. Proteus Enterprise 6.2 is a simple application that can be rolled out to the entire organisation to address these needs.”

Armstrong continues; “SMEs are facing the same pressure to manage costs and therefore are demanding the level of functionality from call management solutions that has previously been available only to large corporate companies. The Proteus Enterprise P-Series brings SMEs the latest in call management functionality, at a realistic and competitive price point.”

The full Proteus Enterprise product line is sold solely through the channel. CTI Group supports its reseller partners with proactive account management and a comprehensive portfolio of sales tools to simplify the sales cycle including; lead generation schemes, direct marketing support, co-branded marketing collateral, co-funded marketing, and tools to calculate ROI. Armstrong adds; “Effectively CTI Group becomes a free addition to a reseller partners’ sales team, ensuring they secure more business more often, generating more revenue and profit than with any comparable partner.”