The company says Proteus 7 builds on the success of earlier versions through an enhanced user interface which provides much wider browser support, including Internet Explorer, Firefox, Chrome and Safari. The ActiveX and Java dependencies of older versions have been eliminated. Furthermore, the redesigned interface allows users to customize the screen layout which greatly improves data presentation on the dashboard and simplifies screen layout on administrative options.
Proteus 7 comes with an enhanced reporting and analysis feature set. During the redesign of Proteus, every standard report was reviewed and numerous changes were implemented to ensure that data presentation met changing customer demands. The underlying reporting engine has also been changed to provide unlimited concurrent user access to reports. In addition, the new version has added many new data sets including reporting tax on billing reports to help accounts departments and an enhanced auditing system that enables IT managers to track any changes made to Proteus.
One of CTI Group’s first customers to use Proteus 7 is G3 Telecommunications, a leading converged voice and data communications specialist. G3 utilises Proteus internally as well as part of its customer solutions, for delivering the business information vital to their success and the success of their customer.
According to Tony Parish, Managing Director of G3 Telecommunications, “G3 has worked with CTI for a number of years and considers the Proteus solution range to be the best in the market for call management and call accounting. The functionality, ease of use and high scalability of the system has proved to be very popular with our clients, and with the enhancements brought in with Proteus 7, we believe that this will continue to be the case going forward.”
He continued, “We see that offering CTI’s products to our client and prospect bases is the final piece in the communications jigsaw. G3’s core expertise lies within the telephony sphere so it is good to call upon CTI as experts in their field. The product set offered by CTI is innovative yet stable and secure, allowing us to put our trust in the solutions when delivering to our clients. We are also looking to leverage CTI’s global capabilities by expanding the portfolio to the Aura Alliance in the near future.”
Trevor Davis, Senior Product Manager for CTI Group, stated: “Enhancing the user experience was at the heart of the development of Proteus 7. Following extensive customer research, we found that a broad mix of employees were using Proteus for numerous business processes including cost analysis, customer billing, fraud detection and network optimisation. Therefore, we designed Proteus 7 to make access to data simpler and richer for the end user, with fewer mouse clicks, customisable screens and powerful custom report building tools. It has proved vital that organisations have these tools to monitor, analyze and troubleshoot the performance of their communication systems. The Proteus team has successfully engineered version 7 to meet the needs of a wider business audience and a more complex mix of communications systems in order to improve business intelligence for any company, regardless of size or industry.”