CTI Group to launch call recording solution for the financial sector

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CTI Group, the international provider of call recording and call accounting solutions for mobile, PBX and VoIP telephony systems, has announced that it will be introducing its first call recording solution designed specifically for the financial sector at Cisco Live Europe (London, 31 January – 3 February 2011).

This development follows the successful interoperability testing of its call recording application, SmartRecord, now featured as part of the Speakerbus i turret global trading system.

By integrating SmartRecord with the i turret, customers are provided with a comprehensive voice management solution designed for a broad range of applications including investment banking, hedge fund management, spread betting and energy and commodity trading. As the UK’s Financial Services Authority (FSA), and other financial oversight bodies across the globe, strives to develop regulatory programmes that address the rapidly evolving communications structures, a number of organisations will need to upgrade their existing call recording and management systems. This presents the ideal opportunity for resellers to speak to both new and existing customers in the financial sector about the benefits of deploying call recording.

CTI Group says SmartRecord offers Cisco resellers further benefits through its qualification for Cisco’s Solution Incentive Program (SIP) which offers Cisco resellers increased profit margins and improved customer loyalty. Furthermore, CTI Group is committed to supporting its channel partners in opening up the financial services market. This is delivered through its global support and development infrastructure which is dedicated to delivering market leading, intuitive and compliant voice recording and telemanagement products, tailored specifically for the investment and retail banking sectors.

CTI Group’s Lee Essex commented: “CTI Group has always enjoyed dominance in the delivery of call management tools to the financial sector and the addition of call recording allows us to offer a holistic telemanagement solution. By partnering with Speakerbus, we are delivering a feature rich tool set that is second to none. By integrating Proteus Trader and SmartRecord, Telecoms, IT and Compliance Managers have the ability to measure, monitor and pro-actively report on the voice traffic across their entire communications network. Our channel partners will also benefit from this enhanced product offering by speaking with our Cisco Account Team about our relationships and capabilities in the public, defence, financial and energy trading sectors.”