Demand for mobile recording has been ignited by new rules from the Financial Services Authority, which came into force on 14th November, requiring traders to record mobile communications. Daisy has also witnessed a growing requirement for this service from other sectors like the public sector and healthcare that record calls for liability protection and service quality assurance purposes.
Daisy undertook thorough research in order to establish a service which could meet its customers’ immediate needs and provide a basis for on-going development.
Terry O’Brien, Mobile Director at Daisy Group plc says: “In what is still a new and evolving technology, it was important that we came to market with a proven, best-of-breed product with the support of a partner with the know-how to ensure we remain at the forefront. Compliant Phones has cemented its leadership in this specialist area, so they were the natural choice.”
He continues: “When the FSA’s new regulations on landline calls came into play we knew that it was only a matter of time before mobile voice and messages were included. This gave us the time to come to market with the best solution for our customers.”
The Daisy Mobile Recording service enables users to record all calls, voicemail and text messages. By using Compliant Phones’ patented Inline Mobile RecordingTM technology, users can roam across any network within any country and remain compliant. The recorded communications are stored either in the ‘cloud’ or within the client’s data centre so that they can be searched, played back and managed through a secure web console.
Curtis Nash, CEO at Compliant Phones says: “We are very pleased to be working with Daisy. With 75,000 business customers and a key focus in important verticals, Daisy’s UK market presence makes them an ideal partner to support our global growth.”
So far Daisy has worked with Compliant Phones to deliver mobile recording for 60 banks, brokers and other financial institutions. The partnership will continue to develop the solution to meet the evolving demands of customers.