The telecommunications company, which has over 75,000 business customers, has seen a rise in the number of its customers operating during the evenings and over weekends.
Andrew Fryatt, Operations Director at Daisy Group plc says: “With the increased number of businesses which now work out of hours, we have recognised that to guarantee a higher level of customer service, it is important for us to bring the service in-house rather than outsource it as we did previously.”
Holding a recruitment evening in May, Daisy has successfully recruited both internally and externally to fill the vacant positions created within the 24 hour call centre.
The new out of hours call centre will be available to all of Daisy’s customers who will be able to contact the customer services department through an already existing number.