Death of Avaya INDeX Announcement is Premature

Sterry Communications has moved swiftly to correct the error they made yesteray regarding the demise of the Avaya INDeX. In a statement issue late on Firday 14th October the reseller stated:

“Contrary a press release issued yesterday, Sterry can confirm that Avaya has not stopped manufacturing its INDeX telephony solution, but that it will no longer be developing or expanding its functionality. The seminars (see original story below) will be an opportunity for INDeX users to find out what options they have should they want to incorporate IP into their INDeX system or move to another IP based solution, either now or in the future.”

The Original Story was reported by Comms Business Web Site as follows:

Some people might be on the pitch but it is definitely not over for INDeX according to reseller Sterry Communications. The UK provider of voice and data solutions and services is to address customers in London and Cheshire on the next steps for their INDeX telephony systems.

Sterry, say “Although the solution is no longer being manufactured, we want to assure our INDeX customers that we will continue to stock the parts and have the engineering expertise to support users for up to 10 years.”

We were not aware of the demise of INDeX and a quick phone call by Comms Business Magazine to Avaya revealed that neither was the vendor.

(We’ll clear this up in the next 24 hours – check back here tomorrow)

Moving on.

The two Sterry events entitled ‘Avaya INDeX – the facts’ will take place on Thursday 20th October on the Silver Dolphin, River Thames and on Wednesday 2nd November at Motley Hall in Cheshire.

The events are aimed at IT directors, telecoms and IT managers and senior management and together with Avaya, who manufactured the solution (Past tense again) , Sterry will provide insight on how the INDeX system is changing. Sterry will also discuss the options users have should they want to incorporate IP into their INDeX system or move to another IP based solution, either now or in the future. It will also outline how customers could benefit from migrating to IP and present case studies on businesses that have greatly improved communications by implementing IP technologies.

John Fox, sales and marketing director at Sterry said: “The Avaya INDeX telephone system has been a solid and dependable workhorse for around 10 years now, providing a reliable and efficient service. However, with the emergence of new technologies, there are now a number of options available to INDeX users to take advantage of the benefits that IP can bring.

”New IP technology allows companies to improve communications between offices, home-workers, and staff on the road, as well increasing staff productivity and efficiency. We hope this seminar will provide our customers with some good insight into how they can best achieve value on their investment.”

More to follow…