Many resellers may have been surprised at the recent news that O2 Wholesale have announced that they are withdrawing from the broadband market but whilst many will find this disappointing, it doesn’t necessarily have to mean a complicated and lengthy process to migrate to another provider.
Eclipse Internet is pleased to announce an expansion of its partnership with Japanese Internet Company Orbix, who provide services to Japanese companies based in the UK, which includes the migration of an additional 600 ADSL and FTTC circuits.
As part of the deal Eclipse, who has recently announced plans for growth, offered free, pre-configured hardware as part of their migration support package and ran a bulk check for FTTC on all their connections. This enables Orbix to not just migrate their customers to like for like connections, but to also be able to upgrade to FTTC where available.
Akira Furuzawa, ISP Manager of Orbix comments; ‘We’ve been working with Eclipse for many years and they have always provided us with fast, reliable and well supported connections, so when uncertainties around O2 Wholesale arose earlier this year, Eclipse were the natural choice to migrate our remaining 600 circuits to. In the last few years Eclipse have increased their focus on Partners with an updated portal, clear pricing, regular webinars and excellent support from their knowledgeable team. Their efforts at supporting the migration have been second to none, and they were able to provide a bulk checker for FTTC so we are able to not only migrate our customers, but also offer faster internet speeds at the same time. With their network management tools, we are working towards aligning our customers to new usage profiles following the migration.”
Dan Preistman, Channel Sales Manager at Eclipse comments; ‘Resellers that may be looking to switch providers can rest assured that Eclipse is ready to provide a seamless migration with our dedicated care and support team, taking the pain out of mass connections switching providers. This is the latest in a line of projects that has seen over 16,000 connections migrate to Eclipse by our Partners in the past year. We’re delighted to be partnering with Orbix and as part of our dedication to supporting their connections, we are also supplying Sentinel, our unique connection monitoring tool to give them the visibility and manageability of their connections.’