Enghouse Interactive has announced that it is working in partnership with GCI across the EMEA region. As a strategic partner, GCI will sell and support the company’s flagship Enghouse Interactive Communications Center (“EICC”) solution, together with a range of other customer interaction products, in both cloud-hosted and on-premise based configurations.
According to Jon Seddon, Head of Product and Programme at GCI: “We wanted to find a best of breed Skype for Business contact centre application that would enable us to better service our customer’s digital business environments and further differentiate our offering to the marketplace. EICC fit the bill perfectly and was clearly the best functional product of those we tested.”
“Enghouse aligns itself closely with the Microsoft product portfolio demonstrating that they are first to market with new features, allowing GCI to continue its leadership position in the UC market. Adding EICC to our portfolio is critical to serving our enterprise, public sector and strategic partner channels.”
GCI goes to market directly and indirectly through its channel relationships. The Enghouse Interactive solutions play a key role in enabling GCI to add value to the core Skype for Business offering, and meet the growing customer need for a comprehensive contact centre product as an increasing number of businesses recognise the need for robust contact centre solutions.
Tony Davies, Director, International Partners, Enghouse Interactive stated: “We are delighted to welcome GCI into our channel partner programme. They have an in-depth expertise in the Skype for Business marketplace, and are committed to quickly becoming self-sufficient in selling and implementing our contact centre solutions. There is a genuine synergy between our two companies and we share a common business culture, expressed in our dedication and commitment to provide services and solutions that deliver the best possible outcome to end customers.”
GCI’s Seddon concludes: “Looking to the future, I would like to see us continuing to work closely with Enghouse to further develop our contact centre solution offering as the Skype for Business product continues to evolve. Enghouse is a recognised brand in this space as is evidenced by our customers who reference Enghouse as their preferred brand.”