Enghouse Interactive unveiled a new Attendant Console for Microsoft Skype for Business, a new professional attendant and operator console solution native to Skype for Business Cloud PBX and accessible directly from Microsoft Office 365.
Absent any need for on-premise equipment, the interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity. Menus and functions are state-dependent and devoid of unnecessary desktop clutter and redundant actions. Calls travel dynamically and change colour based on a contact’s queue position and age. In addition, users are empowered with directory searching coupled with Presence in Skype for Business.
“The increasing growth of unified communications is a testament to Microsoft Skype for Business,” said John Cray, vice president of product management, Enghouse Interactive. “We are honoured to team with Microsoft to support the collaboration needs of our customers.”
“This milestone achievement brings a next-generation and gamification approach to call handling that enables enhanced productivity and collaboration,” said James Skay, senior product marketing manager, Microsoft Skype for Business Developer Platform, Microsoft Corp. “We are excited to share this innovative breakthrough with both Microsoft Ignite attendees and the thousands of enterprises worldwide for which Skype for Business is the preferred call management system.”