Wholesale voice and data connectivity provider Entanet has expressed its concern over the announcement that NetServices has written to its smaller wholesale broadband partners stating its intention to cease service provision by 30th April at the very latest. Entanet believes that these partners’ businesses could be jeopardised and in turn their customers left without any level of service.
Commenting on the announcement, Entanet’s Business Development Manager for Broadband, Carol Davies, said: “We’re greatly concerned that service delivery to these partners [and their customers] is being removed so urgently, especially given that the cessation date is said to be ‘no later’ than 30 April. Some might interpret this to mean an even earlier date. Unless they are able to migrate their customers to an alternative broadband supplier quickly, they risk losing end users in whom they’ve invested both time and money to develop. The worst possible outcome is that the users are left without service.”
From the announcement it is unclear how soon MAC codes will be issued to customers so that their connectivity can be transferred to a suitably reliable provider. “Partners need sufficient time to migrate their customers to an alternative supply. It will be important to them that their customers’ experience is seamless and that their service is transferred without interruption. Over recent months we’ve successfully accommodated a dramatic increase in the number of independent ISPs migrating their customers to us because of issues such as service quality, ease of ordering and billing. Any of the partners affected by this latest announcement are welcome to discuss their potential requirements with our dedicated Partner Sales team.”