Extreme Networks say their PartnerWorks is a premier services platform available to certified reseller partners who wish to remain the primary point of support for their end customers. This enables partners to sell and deliver their own brand of technology service while leveraging Extreme Networks deep expertise for technical questions, software support, and logistics infrastructure.
The PartnerWorks services program is expanding in the US, Europe, Middle East and Africa with a new category, PartnerWorks Lite, offering powerful benefits to end-users and enabling partners to more easily and affordably choose the best combination of services.
PartnerWorks Lite continues to allow the same partner-branded aspects as PartnerWorks, and also gives reseller partners a chance to participate with lower investments and in-house capabilities. With PartnerWorks Lite, a qualified partner can offer services to customers under their own brand name by fielding Level 1 service calls and utilise Extreme Networks to augment the complete service offering on Level 2, Level 3 and for parts sparing.
“Extreme Networks PartnerWorks Lite is a unique vendor offering in that it will allow TNCT the flexibility to retain our own branded services and to decide on different support levels depending on the individual needs of our customers,“ said Nabeel Ahmed, General Manager for the Network Center, an Extreme Networks Silver certified partner based in Dubai, U.A.E. “We can price our services solutions more efficiently and plan our internal support resources accordingly.“
Extreme Networks has made PartnerWorks Lite available for purchase beginning this quarter. “The launch of this channel program enhancements for PartnerWorks is very well timed to assist our partners during a challenging economic climate,“ said Extreme Networks Channel Manager for UK and Ireland, Stephen Jamieson. “This new service is designed to make it easier for channel partners to start working with Extreme to address future services opportunities and close sales more efficiently.”