First Class Comms

Mark Burland of First Class Comms (external shot)

A Weston-super-Mare-based business which launched just 18 months ago is celebrating several major new client wins and successes, resulting in a 29 per cent increase in business in the last year. It has also recently achieved the highest score known in its sector in a survey which tested customer relationship loyalty.

First Class Comms, which last month expanded into The Hive business development centre based in the J21 Enterprise Area of Weston-super-Mare, specialises in managing the communications services – including mobiles, landlines, phone systems and internet connection needs – of business-to-business organisations, most of whom are based in the South West.

First Class Comms has now won a significant contract with Sword Active Risk, a specialised Software and IT services company with 1200 staff, on the basis of a referral from its sister company. The company has also been further contracted by existing client The Bovey Castle Hotel to deliver high speed connectivity in a rural location and has been commissioned to work with Proteus, a Bristol-based full service marketing communications agency, in managing their ongoing communications services with a fully-joined up and comprehensive approach following their move to new offices.

“We set out eighteen months ago to become the regional telecoms service that was based on high quality service and satisfied customers and which becomes an integral part of our customers’ businesses.” explains Mark. “We aim to deliver a better way of doing business through delivering a fast response that gets things done promptly and to a high standard. Our clients can reach our UK-based team who will help them with a solution to any problem 24/7, 365 days a year.

“We plan to continue with steady, structured growth plans, winning the right customers and maintaining high satisfaction levels,” says Mark. “With a small regional team we are not the biggest provider of communications services here in the South West – but we are certainly one to watch.”