Gamma launches Contact Pro as part of Inbound suite of services


Gamma has launched its new Inbound telephony service, Contact Pro, with a range of advanced new features that enable any sized business to provide a professional level of customer service whilst providing resellers with the opportunity to generate monthly revenue streams.

Gamma’s Inbound services provide online access to intelligent and instant call routing and call analysis tools on any number (both non-geographic and geographic). The network-based service has a low monthly rental charge, requires no capital expenditure on expensive hardware on site and end users can be easily and quickly up sold to additional features.

The service is accessed via a secure user friendly website, giving the ability to instantly create or make changes to call plans, announcements and other features. End users can easily use the interface or resellers have the option to offer a completely managed service providing them with additional up-selling opportunities. Immediate ordering from the Gamma portal with no order lead times for set up provides Gamma’s partners with the flexibility and support to get to market quickly.

Contact Pro is Gamma’s “gold standard” Inbound service and introduces powerful new features including call queuing and interactive voice response (IVR). Real-time network statistics, call recording, call whisper, voicemail to email and email alerts on any missed or unanswered calls have also been introduced across Gamma’s entire range of Inbound services including Contact Path, Contact Point and Contact Pro, and these provide resellers with the opportunity to make additional margins from selling those features as bolt-ons.

“Gamma’s Inbound services give resellers the ability to go in and ask companies questions about their business rather than just talk about lines and calls,” said Becky Mortimore, product manager for Inbound at Gamma Telecom. “The market is no longer purely about cost, but about how a reseller can add value. Contact Pro provides all the tools a reseller needs to go into a business and help them to go beyond the ability to simply answer calls and ensure they are dealt with efficiently and intelligently.”

“Gamma’s Contact Pro really does provide everything you could possibly need in an inbound service and more; commented Clare Frost, Head of Marketing at Freedom Communications. “Typical equivalent hardware solutions are prohibitively expensive and it can be even harder to up sell to additional capabilities. Because Gamma’s Inbound service is network based it gives significant advantages that go beyond price – changes can be delivered instantly, we can easily “switch on” additional features, it can be positioned as a disaster recovery solution, end users can be in control if they wish – and all of this on a product that returns us high margins.”