Global VNO, Vanco Renews Outsourcing Agreement

Virtual network operator Vanco has renewed their maintenance outsourcing agreement with Comms-care for the third year running.

The new contract cements the strong partnership formed between the two organisations that will see Comms-care deliver support services to Vanco’s customer premises equipment that currently spans over 20,000 devices across the UK and Ireland.

Back in 2004, Vanco spent considerable time evaluating the market for the right partner as its customers were demanding enhanced levels of support but expecting a reduction in cost. After careful consideration, Comms-care was identified as the preferred partner and has since built upon the relationship and continues to increase Vanco’s support delivery capabilities.

Commenting on the announcement, Bruce Mcleod – Third Party Operations Manager, Vanco said: “Throughout the partnership Comms-care has continued to demonstrate service excellence whilst under increasing pressure from our customers to achieve tight deadlines.”

Scott Yates, Managing Director of Comms-care adds: “This is good news for Comms-care, Vanco are a strategic partner of ours and I’m delighted the contract has renewed. It shows Vanco’s appreciation of our delivery capabilities, pro-active focus on cost reduction and our high flexibility to our partners ever changing needs.”