Gradwell and Fonality Announce Partnership Agreement

Internet services provider Gradwell has announced a major partnership with Fonality, the company behind the highly successful trixbox Pro IP PBX solution.

The partnership will enable Gradwell, which offers email, broadband, web hosting and telecommunications solutions to businesses throughout the UK, to add the trixbox system to its existing portfolio. Fonality’s open source telephony platform – trixbox CE – is already used by thousands of UK companies. Users will now be able to access the many benefits offered by the more feature-rich and market proven trixbox Pro solution, including complete phone mobility, anywhere management and automatic software updates. trixbox Pro has been commercially proven since 2004, with thousands of installations handling more than 120 million calls to date.

Coupled with trixbox Pro, Gradwell will also be offering Fonality’s HUD employee presence and communication management application, which allows users to access company-wide information such as call status and queue length and makes it easy to interact with colleagues via a single, simple interface.

Gradwell Managing Director Peter Gradwell, who founded the company in 1998, said: “The UK small business community has already adopted trixbox CE with huge enthusiasm, so we are very excited to be able to offer the many value-added features of trixbox Pro. Our engineers are fully trained on Fonality’s systems and we have developed a comprehensive UK support system, ensuring smooth and efficient installation and excellent customer care. Our staff are also available to talk to customers and provide advice whenever needed.”

“As with all Gradwell’s existing products, trixbox Pro and HUD will deliver reliable solutions which have real business benefits and are tailored to meet individual needs.”

Richard Giuliano, Head of International Sales at Fonality, added: “Like Gradwell, we are dedicated to changing the way businesses communicate by providing affordable phone systems which allow smaller companies to compete on a level playing field with much larger players.

“Businesses should not have to shell out lots of money for standard phone systems which make them look and sound small, when next-generation solutions are simple to use and easy to manage. We’re delighted to have Gradwell onboard and we look forward to working with the team to help more companies access the benefits of trixbox Pro.”