When selecting a winner for the award, the judges commended Gradwell's renewed commitment to delivering outstanding levels of service, driving home the value of reliability and exceptional support to create a better experience for its customers.
First established in 2004, the ITSPA promotes development and innovation within the VoIP and telecommunications industry by encouraging competition and self-regulation. This year’s ceremony was held at Milbank Tower, London, and was attended by a variety of industry-leading businesses.
A spokesperson from the company commented “We’re incredibly proud of this achievement, Gradwell have worked tirelessly to deliver the best possible service to our customers, and it’s wonderful to be recognised for our constant efforts by such a prestigious establishment. We’d like to thank the ITSPA, and congratulate all the other finalists. Receiving the award is a great recognition of our efforts to deliver a good customer experience, but we realise that we can get better for our customers, and are determined to do exactly that.”